Choose Ecotel’s product range and offer a call recording solution to enhance your business by enabling you to deliver the best possible service to your customers.
By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed.
This enables any disputes to be quickly resolved and for the customer to be retained for future business.
Call recording works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
When things don’t go to plan, the worst position to be in is not knowing what actually happened.
With its easy to use interface and CRM integration technology, the call recorder can be used to identify all communication with a specific client in seconds.
Once in command of the correct buy paxil no prescription information, disputes can be resolved in a much shorter time, which benefits both the customer and your own efficiency.
In addition to being encrypted using the AES-256 standard, each voice recording has its own unique digital signature. This is used to verify that the call is genuine, has not been tampered with and if required are admissible in court for legal purposes.
- Resolve Disputes – Find calls quickly and email an extract to your client to confirm contract details.
- Monitor Quality – Review recordings to ensure that clients have been dealt with professionally.
- Demonstrate Compliance – Show that FCA & PCI DSS call recording rules have been followed.
- Call Centre Management – Operating a successful call centre hinges entirely upon the degree to which customer satisfaction is met.
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